Shipping policy
Shipping Policy
Processing Time All orders are processed within 1–3 business days. Orders are not processed or shipped on weekends or holidays. During high-demand periods, processing may take slightly longer — we'll keep you informed.
Shipping Rates & Delivery Estimates We offer the following shipping options at checkout:
- Standard Shipping (5–10 business days) — calculated at checkout
- Expedited Shipping (2–5 business days) — calculated at checkout
- Free Standard Shipping on orders over $1000 CAD
Domestic Shipping (Canada) We ship to all provinces and territories across Canada. Delivery times may vary depending on your location.
International Shipping We currently ship to [list countries]. International orders may be subject to customs duties, taxes, and import fees, which are the responsibility of the customer. Delivery times vary by destination (typically 7–21 business days).
Order Tracking Once your order has shipped, you'll receive a confirmation email with a tracking number. Please allow 24–48 hours for tracking information to update.
Lost or Damaged Packages If your order arrives damaged or is lost in transit, please contact us at [your email] within 7 days of the expected delivery date. We'll work with you to resolve the issue promptly.
Address Accuracy Please ensure your shipping address is correct at checkout. We are not responsible for orders shipped to an incorrectly provided address.
Contact Us For any shipping-related questions, reach out to us at info@poloromi.com