Frequently Asked Questions

Ordering & Payment

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Shop Pay for a fast and secure checkout experience.

Is it safe to use my credit card on your site?

Yes, absolutely. We use industry-standard SSL encryption to protect your personal and payment information.

Can I modify or cancel my order?

Please contact us immediately if you need to modify or cancel your order. Once an order has been processed and shipped, we cannot make changes.

Shipping & Delivery

How long will it take to receive my order?

Orders are typically processed within 1-2 business days. Shipping times vary depending on your location, but most orders arrive within 5-7 business days.

Do you ship internationally?

Yes, we ship to many countries worldwide. Shipping costs and delivery times will be calculated at checkout based on your location.

How can I track my order?

Once your order ships, you'll receive a confirmation email with a tracking number. You can use this to monitor your package's progress.

Returns & Exchanges

What is your return policy?

We offer a 30-day return policy on most items. Products must be unused, in original packaging, and accompanied by proof of purchase. Please see our Return Policy page for full details.

How do I initiate a return?

Contact our customer service team with your order number and reason for return. We'll provide you with return instructions and a return authorization if applicable.

When will I receive my refund?

Refunds are processed within 5-10 business days after we receive and inspect your returned item. The credit will appear on your original payment method.

Products & Care

How do I care for my products?

Care instructions vary by product. Please refer to the product description page or any care labels included with your item.

Are your products covered by warranty?

Many of our products come with manufacturer warranties. Specific warranty information can be found on individual product pages.

Contact & Support

How can I contact customer service?

You can reach us through our contact form, email, or phone. We typically respond to inquiries within 24 hours during business days.

What are your business hours?

Our customer service team is available Monday through Friday, 9 AM to 5 PM PST.

Have a question that's not answered here? Feel free to contact us and we'll be happy to help!